What is the UX of AI

UX of AI is the experience that a user has while interacting with a product that uses artificial intelligence.

In other words, the experience of interacting with a product that is built with computer software that learns and adapts (or has learned and adapted) without the help of explicit programming. 

UX of AI is increasingly important as most of today’s internet products have at least some AI built in (and more and more hardware products are using AI) and the experience of interacting with AI products can be fundamentally different than with traditional software products. 

Designing AI products with UX top of mind can lead to a fundamentally better experience for the user, and is more likely to lead to good product outcomes for the PdM or designer.